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Refund and Returns Policy

Due to the nature of digital files, we are unable to give refunds for any purchase. Please ensure that you understand you are purchasing a digital machine embroidery file. If you buy a pattern by mistake, we cannot give a refund or an exchange on digital files.

All our patterns are rigorously tested and we are confident that you are receiving a product that is fit for purpose. Should you have any problems stitching out a pattern, please look at our Tips & Techniques page or our FAQs page.