Frequently Asked Questions

When you purchase a pattern, you will receive a .zip file with 8 different formats:

If you do don’t see the format that you need in the above list , email us and we’ll see if we can add your format to the list.

Once you have added your items to the shopping basket and paid for them, you will receive an email saying your order has been received. Within this email there will be a link to your digital file. When you click on this link, the .zip file will automatically download to your computer. If you can’t find your email with your .zip file attached, please check your Junk and Spam mailboxes before contacting us.

If you created an account or were already logged in when making your purchase then you can also find access to your download file by going visiting My Account and then Downloads.

We cannot give refunds if you order the wrong pattern – due to the nature of digital patterns, once you have downloaded the pattern, it is resident on your computer/memory stick.  Once a pattern has left us, it is permanently in your possession, even if you don’t use it or have no use for it.

As above, the pattern is in your possession and therefore cannot be exchanged.

We like to reward our customers. So each time. you buy a design from us, we will reward you with points. Each time you refer a new customer to us, we will reward you with bonus points.

For more information read our Loyalty Scheme.

Thanks to the internet, we use testers from all over the world.  This gives us a very broad width of experiences in stitching.  We are happy for our designs to be tested by all levels  of stitchers, from experienced and beginners through to advanced stitchers.

It is important to us to know that our designs have been through the mill when it comes to testing.  We ask for testers for many reasons:

• so that we know the design will work in different formats
• so that it will work on most machines
• it helps us to design with all levels of stitching experience in mind
• it helps us to make sure the order of stitching sequence is the best possible
• that the amount of thread changes in any one design is as few as possible
• that any problems with a design are highlighted and adjusted before the pattern goes out for sale
• and because we know what we want a design to do – but once you set testers free on designs, they give excellent feedback about a design stitch out, what could be better and what needs adjusting.

So when you get a design from Doodle Threads, you can be assured that the design has been stitched many, many times before it goes on sale.

If you want to test for Doodle Threads, join our group and see what needs testing next. You have to be quick off the mark though as testing is a great way of building your embroidery pattern collection. If you test for us, you get the final design as payment for testing. You can join the group at https://www.facebook.com/doodlethreadsuk